Effective Date: [08-09-2025]
Company: Sugar Mommy B.V.
Registration: KvK 95305327
Address: Paxtonstraat 3 N, 8013 RP Zwolle, The Netherlands
Email: info@sugarmommy.nl
Phone: +31 684 996 113

1. Definitions

• “Website” refers to sugarmommy.nl.

• “Company” refers to Sugar Mommy B.V.

• “Member” / “User” refers to any individual registered on the Website.

• “Subscription” refers to a paid recurring membership.

• “Content” refers to all text, images, videos, profiles, or other materials uploaded or shared by Users.

2. Eligibility

• Users must be at least 18 years old.

• By registering, you confirm that you are legally capable of entering into a binding agreement.

• False declarations of age or identity will result in immediate account termination.

3. Account Registration & Security

• You must provide accurate, up-to-date information when creating an account.

• You are responsible for keeping your login details confidential.

• You are liable for all activity under your account.

• We reserve the right to suspend or terminate accounts that breach these Terms.

4. Membership Pricing & Recurring Billing

• Standard membership fee: €24.95 per month.

• Memberships renew automatically on a monthly basis until cancelled.

• Recurring charges are securely processed by our payment provider.

• Bank statement descriptor: SUGARMOMMY*Membership (or processor-approved equivalent).

• Special promotions or discounts will be clearly displayed before purchase.

5. Payment Terms

• Payments are handled by our third-party payment provider.

• We do not store complete credit card data.

• Declined transactions may lead to restricted access.

• Fraudulent chargebacks may result in permanent account suspension.

6. Cancellation & Refund Policy

• Cancellation

  • You can cancel at any time via your account dashboard or by emailing info@sugarmommy.nl.

  • Access remains until the end of the current billing cycle.

• Refunds

  • Refund requests must be submitted within 5 business days of the charge.

  • Refunds are reviewed individually and processed within 5 business days once approved.

  • Refunds may also be granted within 14 days if the membership has not been used after the last charge.

  • Dissatisfaction alone is not grounds for a refund unless required by law.

• Chargebacks

  • Submitting a chargeback without contacting us first will result in account termination.

7. Content Monitoring Policy

• We maintain a zero-tolerance policy for illegal, harmful, or non-consensual content.

• Users are prohibited from uploading content that violates laws or these Terms.

• Reports of illegal/non-consensual content must be sent to info@sugarmommy.nl and will be reviewed within 24 hours.

• Violations may result in removal of content and account suspension or termination.

8. Complaints Policy

• Content-related complaints: investigated and resolved within 24 hours.

• General complaints: acknowledged within 2 business days and resolved within 7 business days.

• Submit complaints to info@sugarmommy.nl including description, date, and evidence.

• Escalation: If not satisfied with the outcome, you may request a management-level review.

9. Human Trafficking & Exploitation Policy

• We have a strict zero-tolerance policy for human trafficking, exploitation, prostitution, or coercion.

• Suspicions must be reported immediately to info@sugarmommy.nl.

• In emergencies, contact local authorities directly.

• We fully cooperate with law enforcement agencies.

10. Merchant Content Responsibility

• Users are solely responsible for their own content.

• The Company does not endorse or guarantee User-generated content.

• We may moderate, restrict, or remove content that breaches these Terms or laws.

• Users indemnify the Company against claims related to their content.

11. Prohibited Activities

Users may not:

• Impersonate others or misrepresent identity.

• Use the Website for escort services or prostitution.

• Upload or distribute content involving minors, violence, or exploitation.

• Engage in harassment, hate speech, or abusive behavior.

• Attempt to hack, disrupt, or misuse the Website.

12. Intellectual Property

• All Website design, branding, and proprietary content belong to Sugar Mommy B.V.

• Users may not copy or redistribute Website materials without prior written consent.

• User-submitted content remains the property of the User, but grants the Company a license for Website use.

13. Limitation of Liability

• The Website is provided “as is” without guarantees of uninterrupted availability.

• We are not liable for damages resulting from:

  • Misuse by Users

  • Payment provider errors

  • Temporary downtime due to maintenance or technical issues

14. Termination

• We may suspend or terminate accounts at our discretion in case of:

  • Violation of these Terms

  • Fraudulent activity

  • Illegal or prohibited conduct

15. Governing Law & Jurisdiction

• These Terms are governed by Dutch law.

• Disputes shall be handled by the competent court in Zwolle, The Netherlands.

16. Contact Information

For questions, cancellations, or complaints:
📧 info@sugarmommy.nl
📞 +31 684 996 113